Hotel Alpina Lucerne

Arrival and Departure
When can I check in and check out?
Check-in is available from 3:00 PM, and check-out is by 11:00 AM.
Late check-outs are available for an additional fee (until 1:00 PM CHF 50.00, until 2:00 PM CHF 80.00,
until 3:00 PM CHF 100.00, thereafter full daily rate, subject to availability). Luggage storage is available free of charge at the front desk.
Check-in takes place at the Hotel Monopol from October through May.

Rooms & Amenities
Are the rooms air-conditioned?
The rooms at Hotel Alpina are not air-conditioned.

Is there free WLAN in the rooms?
Yes, free Wi-Fi is available in all rooms and throughout the hotel.

Are hairdryers, bathrobes or slippers available?
There is a hairdryer in every room. Bathrobes and slippers are available free of charge at reception.

Is there a safe in the room?
Yes, all rooms are equipped with a safe.

Are the rooms non-smoking?
Yes, our hotel is a non-smoking hotel. A cleaning fee of CHF 250.00 will be charged for non-compliance.

Services & Extras
Does the hotel offer a laundry service?
Yes, laundry dropped off before 9:00 a.m. will be returned the same evening (for a fee).

Can I book a wake-up service?
Yes, our wake-up service is available on request at reception.

Is there room service?
No, but you can have food delivered to your room. Plates and cutlery are available free of charge at reception.

Breakfast & Dining
When is breakfast served?
Our breakfast buffet is available daily from 6:30 a.m. to 11:00 a.m. on the first floor of the Hotel Monopol. Price: CHF 30.00 per person/day.
If you book breakfast in advance, we offer discounted rates.

Is there a restaurant or bar in the hotel?
The Hotel Alpina Luzern does not have its own restaurant.
The Pizzeria La Bestia is located in the basement.
We will be happy to give you additional tips on restaurants and bars in the area at reception.

Parking & Traffic
Where can I park my car?

• Hotel parking lot: CHF 35.00 per night (limited spaces, reservation recommended).
• Station parking P1: Directly in front of the hotel (subject to charge).
• Public parking lot: CHF 30.00 for 24 hours (parking card available at the reception, limited availability).

Does the hotel offer a cab service?
Yes, we will be happy to order a cab for you at reception.

Leisure & Surroundings
Are there any fitness or wellness facilities?
The Hotel Alpina Luzern does not have its own fitness or wellness area. We would be happy to recommend a nearby fitness center or spa.

What excursions are available in Lucerne?
Our reception will be happy to inform you about excursion destinations and issue tickets on request.

Pets
Are pets allowed?
Yes, pets are allowed at the hotel. A service fee of CHF 20.00 per day applies (food not included).

Payment & Currency
What payment methods are accepted?
We accept the following payment methods: credit cards (Visa, Mastercard, American Express, Diners Club), Postcard, Maestro, and CHF.

Can I change money at the hotel?
Yes, we change common foreign currencies (banknotes only) at the reception.

Contact & Reception
Is the reception open 24 hours a day?
The reception at Hotel Alpina is open from May through October from 8:00 AM to 12:00 PM and from 4:00 PM to 8:00 PM. At all other times, the team at Hotel Monopol is available 24 hours a day.

Do you have any further questions? Contact us at any time, we will be happy to help you.